Refund and Returns Policy

Refund and Returns Policy of Highxtop

Effective Date: January 10, 2025

Phone: (785) 650-0234
Address: 244 Yates Ave, Minden, Nebraska, USA
Email: info@highxtop.com

At Highxtop, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward refund and returns process as outlined below. Please read the following policy carefully.

1. Returns Eligibility

You can return most items within 30 days of receiving your order for a refund or exchange. The following conditions must be met to ensure that your return is eligible:

  • The item must be in its original, unused, and undamaged condition.
  • The item must be returned with its original packaging, including any accessories, manuals, or other items that came with it.
  • Products marked as final sale or non-returnable (such as perishable items, personalized products, or gift cards) are not eligible for return.

2. How to Return an Item

To return an item, follow these steps:

  1. Contact Us: Please email us at info@highxtop.com or call (785) 650-0234 within 30 days of receiving your order to request a return. Include your order number, the item(s) you wish to return, and the reason for the return.

  2. Return Authorization: Once your return is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.

  3. Shipping: You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., defective or damaged items). We recommend using a trackable shipping service to ensure that the returned item reaches us safely.

3. Defective or Damaged Items

If you receive an item that is defective or damaged, please contact us immediately at info@highxtop.com or (785) 650-0234. We will resolve the issue by either:

  • Sending you a replacement item at no additional cost.
  • Issuing a full refund for the damaged or defective item.

Please provide evidence (such as photographs) of the defect or damage when contacting us to expedite the process.

4. Refund Process

Once we receive the returned item, we will inspect it to ensure it meets the return criteria. If the return is approved, we will process your refund to the original payment method used for the purchase. Please note that it may take 5-7 business days for the refund to appear in your account, depending on your payment provider.

5. Exchanges

If you would like to exchange an item for a different size, color, or product, you will need to follow the return process and place a new order for the replacement item. Return shipping costs are the responsibility of the customer unless the exchange is due to our error.

6. Late or Missing Refunds

If you haven’t received your refund after 7-10 business days, please first check your bank account or contact your credit card company, as there may be processing delays. If you’ve done this and still have not received your refund, please contact us at info@highxtop.com.

7. Non-Refundable Items

The following items are not eligible for return or refund:

  • Items marked as final sale or non-returnable on our website.
  • Gift cards.
  • Personal care items (e.g., cosmetics, hygiene products).
  • Any items returned more than 30 days after delivery.

8. Changes to This Refund and Returns Policy

We reserve the right to update or change this Refund and Returns Policy at any time. Any changes will be posted on this page with the updated effective date. Please review this policy periodically to ensure you are aware of any updates.

9. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, or if you need assistance with a return or refund, please contact us:

Phone: (785) 650-0234
Address: 244 Yates Ave, Minden, Nebraska, USA
Email: info@highxtop.com

Thank you for shopping at Highxtop. We appreciate your business and are committed to ensuring your satisfaction with every purchase.