Refund and Returns Policy

Overview

At boo store, we strive to ensure that our customers are satisfied with their purchases. If you are not completely happy with your order, our Refund and Returns Policy provides a clear and straightforward process for returning items and obtaining refunds.

Return Eligibility

To be eligible for a return, items must be in their original condition and packaging, and must be returned within 30 days of receipt. Items that are damaged, used, or not in their original packaging may not be eligible for a refund.

Return Process

To initiate a return, please contact us via email at info@highxtop.com to obtain a return authorization. Provide your order number, the items you wish to return, and the reason for the return. Once we approve your return request, you will receive instructions on how to return the items to us.

Refunds

Upon receipt and inspection of the returned items, we will process your refund to the original payment method. Refunds typically take 5-7 business days to process, depending on your bank or payment provider. Please note that shipping costs are non-refundable, and you are responsible for return shipping fees unless the return is due to an error on our part.

Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at info@highxtop.com. We will arrange for a replacement or a refund at no additional cost to you.

Changes to This Policy

We may update this Refund and Returns Policy from time to time. Any changes will be posted on our website, and we recommend reviewing this policy periodically. Your continued use of our services constitutes your acceptance of any modifications.

Contact Us

For questions or concerns about returns or refunds, please contact us at: