Shipping Policy - Highx Top

Shipping Policy of Highxtop

Effective Date: January 10, 2025

Phone: (785) 650-0234
Address: 244 Yates Ave, Minden, Nebraska, USA
Email: info@highxtop.com

At Highxtop, we strive to deliver your orders promptly and securely. Below is an overview of our shipping policies, including shipping methods, fees, and delivery timelines.

1. Order Processing Time

Once you place an order, we aim to process and ship it within 1-2 business days. Orders are not processed on weekends or holidays. You will receive a confirmation email once your order has been processed and shipped.

2. Shipping Methods and Delivery Time

We offer a range of shipping options to accommodate different needs. Shipping times may vary based on the destination and the selected shipping method. The following are the general shipping methods we offer:

Standard Shipping: Typically arrives within 5-7 business days from the shipping date (domestic orders within the U.S.).
Expedited Shipping: Arrives within 2-3 business days from the shipping date.
International Shipping: Delivery times vary depending on the destination country, but typically range from 7-21 business days.

Please note that delivery times are estimates and may vary depending on external factors, such as carrier delays, customs processing, or weather conditions.

3. Shipping Rates

Shipping fees are calculated based on the shipping method, delivery address, and the total weight of your order. You will be provided with the total shipping cost at checkout before you confirm your purchase.

Free Shipping Offer: From time to time, we may offer free shipping promotions for domestic orders. The terms and eligibility of these promotions will be clearly outlined during checkout or in promotional communications.

4. International Shipping

We do offer international shipping to many countries. International shipping times and fees will vary based on the destination, shipping method, and the weight of your order. Customers are responsible for any applicable customs duties, taxes, and fees levied by the destination country. These additional charges are not included in the shipping cost and are the responsibility of the customer.

Please be aware that international shipments may be subject to customs inspections and delays, which are beyond our control.

5. Tracking Your Order

Once your order has been shipped, you will receive an email containing a tracking number and a link to track your shipment. You can use this tracking information to monitor the progress of your delivery.

6. Address Accuracy

Please ensure that the shipping address you provide is accurate and complete. Highxtop is not responsible for delays or undelivered packages caused by incorrect or incomplete address information. If you notice an error in your shipping details, please contact us as soon as possible to update your information before your order is shipped.

7. Order Modifications and Cancellations

Once an order has been shipped, we are unable to make changes or cancellations. If you wish to modify or cancel an order, please contact us immediately at info@highxtop.com. If the order has not yet been processed, we will do our best to accommodate your request.

8. Damaged or Lost Packages

While we take great care in packaging and shipping your order, sometimes items can be damaged during transit or lost in delivery. If your order is damaged or goes missing, please contact us immediately at info@highxtop.com or (785) 650-0234. We will work with you to resolve the issue, either by offering a replacement, refund, or filing a claim with the carrier if necessary.

9. Shipping Restrictions

For the safety and security of our customers, there may be restrictions on shipping certain products to specific countries or regions. If any items in your order are restricted from being shipped, we will notify you and offer a solution, such as removing the restricted items from your order or offering a refund.

10. Changes to Shipping Policy

We reserve the right to update or change our Shipping Policy at any time. Any changes will be posted on this page with the updated effective date. Please review this policy periodically to stay informed about our shipping practices.

11. Contact Us

If you have any questions about our shipping process, need assistance with an order, or would like more information on delivery options, please contact us: